Frequently Asked Questions

DUDAO is a global consumer electronics accessories brand headquartered in Guangdong, China.

Blue Horse Trading LLC is an authorised DUDAO distributor in the United Arab Emirates. It manages local order processing, fulfilment, delivery, returns, refunds, warranty assistance, and customer support for UAE online orders.

Online shopping through dudao.global is currently available for delivery within the United Arab Emirates only.

We deliver to eligible locations across the UAE. Delivery availability and charges may vary depending on the customer’s location and courier coverage.

We currently accept Cash on Delivery for eligible UAE orders.

Customers should provide a valid UAE phone number and complete delivery address during checkout to help us confirm and deliver the order successfully.

Delivery time depends on the customer’s location, order-confirmation process, product availability, weekends, public holidays, and courier operations.

The estimated delivery timeframe will be communicated during order confirmation or shown in our Shipping and Delivery Policy.

Contact our customer support team as soon as possible with your order number and requested changes.

Changes may not be possible after the order has been processed or dispatched.

Orders may be cancelled before dispatch by contacting our customer support team.

Cancellation cannot be guaranteed once an order has been prepared, handed to the courier, or dispatched for delivery.

Contact our UAE customer support team within seven days of delivery when the product is:

• Damaged on arrival
  
• Defective or not functioning correctly
  
• Materially different from the ordered product
  
• Delivered with missing parts or accessories
  
• Incorrectly supplied
  

Provide your order number, a description of the issue, and clear photos or videos where requested.

All return requests are reviewed in accordance with our Returns and Refund Policy.

Returns are generally not accepted for a change of mind.

A return may be considered when the product is defective, damaged, incorrect, materially different from the order, or delivered with missing parts. Product eligibility is subject to inspection and the conditions stated in our Returns and Refund Policy.

Contact customer support within seven days of receiving the order.

Please provide:

• Your order number
  
• The product name
  
• A clear description of the issue
  
• Photos or videos of the product, packaging, and shipping label
  

Keep the product, original packaging, accessories, manuals, and invoice until the case has been reviewed.

Approved refunds are processed according to the original payment method and the procedure stated in our Returns and Refund Policy.

For Cash on Delivery orders, the support team will provide the available refund method and request any necessary information after approval.

Refund processing time may vary depending on verification and the selected refund method.

Customer support for UAE online orders is provided locally by Blue Horse Trading LLC, an authorised DUDAO distributor in the United Arab Emirates.

Monday to Friday: 9:00 AM–6:00 PM

Saturday and Sunday: Closed

Messages received outside business hours will be reviewed during the next working day.

Customers can contact the UAE support team using the telephone, WhatsApp, email, or contact form listed on our Contact Us page.

When contacting support about an order, include your order number to help us assist you more efficiently.

International online delivery is not currently available through dudao.global.

The website represents the global DUDAO brand, but online shopping is currently available only to customers in the United Arab Emirates.

Complete information is available through the following pages:

• Shipping and Delivery Policy
  
• Returns and Refund Policy
  
• Privacy Policy
  
• Terms and Conditions
  
• UAE Business Information
  
• Contact Us