Privacy policy
Last updated: 24/07/2026
This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit dudao.global, communicate with us or place an order through the website.
Please read this Privacy Policy carefully. By using the website or providing personal information, you acknowledge that your information will be handled as described in this policy.
1. Business information
DUDAO is a global consumer electronics accessories brand headquartered in Guangdong, China.
The website represents the DUDAO brand and its products globally. However, online shopping through dudao.global is currently available only for delivery within the United Arab Emirates.
Global brand company
Guangdong Dudao Technology LLC,
No. 101, Sanlian Road, Luwu Management Area,
Changping Town, Dongguan City, Guangdong province,
China (523560)
Email: info@dudao.global
UAE ecommerce operator and authorised distributor
UAE online orders are processed, fulfilled and supported locally by:
BlueHorse Trading LLC
Authorised distributor of DUDAO products in the United Arab Emirates
Registered address: M-44, MUSSAFAH, ABU DHABI, UAE.
Customer-service telephone: 06-7043881
WhatsApp: +971 55 725 8140
Privacy email: info@bluehorse.ae
Customer-service hours: Monday–Friday: 9:00 AM to 5:00 PM
Weekends: Closed
For UAE online orders, BlueHorse Trading LLC processes personal information required for:
- Order confirmation
- Cash on Delivery
- Local fulfilment and delivery
- Customer support
- Returns and refunds
- Warranty and after-sales support
- Fraud prevention
- Legal and accounting requirements
Guangdong Dudao Technology LLC may process information connected with website administration, global brand operations, technical support, product services or international enquiries where reasonably necessary.
2. Role of Shopify
The website and ecommerce services are hosted through Shopify.
Shopify provides the technology that enables us to operate the online store, manage products, receive orders, communicate with customers and provide related ecommerce services.
Information submitted through the website may be processed by Shopify and its authorised service providers in accordance with their own privacy documentation and contractual arrangements.
3. Personal information we collect
The categories of personal information collected depend on how you interact with the website.
Contact information
We may collect:
- Full name
- Email address
- Telephone number
- WhatsApp number, where provided
- Billing address
- Shipping address
- Building, apartment or villa details
- Delivery instructions
- Nearby landmarks
Order and transaction information
We may collect:
- Products viewed
- Products added to the cart
- Products ordered
- Order value
- Order number
- Purchase history
- Delivery status
- Return, exchange or cancellation information
- Warranty and after-sales requests
- Cash on Delivery status
- Refund information
Payment information
Cash on Delivery is currently available for eligible UAE orders.
For Cash on Delivery orders, we may process:
- The order amount
- Payment status
- COD confirmation status
- Delivery collection information
- Refund payment details where required
When electronic or card payment options become available, payment information may be processed securely by Shopify or an authorised payment provider.
We do not normally store complete payment-card numbers or card security codes on our own systems.
Account information
When customer accounts are enabled, we may collect:
- Username
- Encrypted password
- Account preferences
- Saved addresses
- Wishlist information
- Account activity
- Previous orders
Communications
We may collect information provided when you:
- Contact customer support
- Submit a contact form
- Communicate through email
- Communicate through WhatsApp
- Contact us by telephone
- Submit a complaint
- Request a return or refund
- Submit a warranty claim
- Leave a product review
Device and website-usage information
Our service providers and we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language
- Approximate location
- Pages visited
- Products viewed
- Cart activity
- Referral source
- Date and time of access
- Website interaction information
- Cookie and tracking identifiers
Reviews and submitted content
When you submit a product review, photograph, video or other content, we may collect and publish the information you choose to provide.
Do not include sensitive personal information in publicly visible reviews or comments.
4. Sources of personal information
We may obtain personal information:
Directly from you
For example, when you:
- Place an order
- Create an account
- Subscribe to marketing
- Contact customer support
- Request delivery
- Submit a return
- Make a warranty claim
- Complete a website form
Automatically
Information may be collected automatically through:
- Cookies
- Pixels
- Analytics tools
- Device identifiers
- Log files
- Similar tracking technologies
From service providers
We may receive information from service providers involved in:
- Shopify store operation
- Order fulfilment
- Local delivery
- Cash on Delivery collection
- Customer support
- Website hosting
- Analytics
- Advertising
- Fraud prevention
- Email and communication services
From business partners
Where legally permitted, we may receive information from authorised distributors, marketing partners, social-media platforms or other business partners.
5. How we use personal information
We may use personal information for the following purposes.
Processing UAE orders
We use information to:
- Receive and review orders
- Confirm product availability
- Confirm customer contact details
- Confirm delivery addresses
- Process Cash on Delivery orders
- Prepare products for delivery
- Coordinate with delivery companies
- Provide delivery updates
- Complete the purchase transaction
Customer service
We use information to:
- Respond to questions
- Resolve complaints
- Provide product assistance
- Confirm order status
- Process returns
- Arrange replacements
- Process refunds
- Provide warranty support
- Maintain communication records
Operating and improving the website
We may use information to:
- Maintain website functionality
- Diagnose technical problems
- Improve navigation
- Understand customer interests
- Improve products and services
- Remember customer preferences
- Personalise product recommendations
- Analyse website performance
Security and fraud prevention
We may process information to:
- Verify orders
- Identify suspicious activity
- Prevent fraudulent COD orders
- Protect customer accounts
- Protect the website
- Prevent unauthorised access
- Enforce our Terms and policies
- Investigate misuse
Marketing and advertising
Where permitted and where appropriate consent has been obtained, we may use information to:
- Send promotional emails
- Send promotional messages
- Inform customers about new products
- Promote discounts and campaigns
- Measure advertising performance
- Create advertising audiences
- Display relevant advertisements
You can unsubscribe from promotional email communications using the unsubscribe link included in those messages.
Withdrawing from marketing does not prevent us from sending necessary transactional communications about an existing order, refund, delivery or warranty request.
Legal and regulatory purposes
We may process information to:
- Meet accounting and tax requirements
- Respond to lawful government requests
- Protect legal rights
- Resolve disputes
- Enforce agreements
- Comply with court orders
- Investigate potential violations
- Maintain legally required business records
6. Legal basis for processing
Depending on the circumstances and applicable law, we may process personal information because:
- It is necessary to fulfil or prepare an order
- It is necessary to provide requested customer support
- You have provided consent
- We have a legitimate business interest that does not unfairly override your rights.
- Processing is necessary to comply with a legal obligation
- Processing is necessary to protect legal rights
- Processing is necessary to prevent fraud or maintain security
Where processing is based on consent, you may withdraw that consent, subject to legal and operational limitations.
7. How we disclose personal information
We do not disclose personal information without a legitimate business or legal reason.
Information may be disclosed to the following categories of recipients.
Shopify
Information is processed through Shopify to operate the website, receive orders, and provide e-commerce functionality.
BlueHorse Trading LLC
Information related to UAE customers and orders may be provided to Blue Horse Trading LLC for:
- Order confirmation
- Local fulfilment
- Delivery
- Cash on Delivery collection
- Customer support
- Returns
- Refunds
- Warranty support
Delivery and logistics companies
We may provide information such as your name, telephone number, address, order number and COD amount to delivery companies so they can fulfil your order.
Payment service providers
When electronic payment methods are offered, payment-related information may be processed by authorised payment providers.
Technology and service providers
Information may be disclosed to service providers that assist with:
- Hosting
- Cloud storage
- Customer support
- Website security
- Fraud prevention
- Analytics
- Marketing
- Advertising
- Data management
- Accounting
These providers should only process information for authorised purposes and according to applicable contractual and legal requirements.
Authorities and legal recipients
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Respond to court orders
- Prevent fraud
- Investigate illegal activity
- Protect customers
- Protect our legal rights
- Enforce our policies
Business transactions
Information may be transferred in connection with a legitimate corporate transaction such as a merger, acquisition, restructuring, financing or transfer of business assets, subject to applicable legal requirements.
8. Cookies and tracking technologies
The website may use cookies and similar technologies to:
- Keep the website functional
- Remember customer preferences
- Maintain shopping-cart activity
- Support account login
- Analyse website usage
- Improve performance
- Measure advertising campaigns
- Provide relevant marketing
Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may require consent depending on the visitor’s location and applicable law.
Visitors may manage cookies through the website’s cookie settings, where available, or through browser settings.
Disabling certain cookies may affect website functionality.
9. Marketing communications
We may send marketing communications only where legally permitted.
Customers may opt out by:
- Selecting the unsubscribe link in an email
- Adjusting available communication preferences
- Contacting us using the information below
We may still send non-promotional communications required for:
- Order confirmation
- Delivery
- Payment
- Returns
- Refunds
- Warranty support
- Security
- Legal notices
10. Targeted advertising
We may work with advertising and analytics platforms to understand website usage and measure marketing performance.
Depending on the customer’s location and consent choices, these platforms may use cookies or similar technologies to provide advertising based on website interactions.
Where required, customers may manage or withdraw advertising consent through the website’s privacy or cookie settings.
11. International transfer of information
DUDAO is a global brand, Shopify and some service providers operate internationally, and the website’s global company is located in China.
As a result, personal information may be processed or stored outside the United Arab Emirates.
Where information is transferred internationally, we will take reasonable steps to use appropriate legal, contractual and security safeguards required by applicable law.
International recipients may include:
- Shopify and its service providers
- Website-hosting providers
- Cloud-service providers
- Analytics and advertising providers
- Guangdong Dudao Technology LLC, where necessary
- Other authorised technology or business service providers
Information should not be transferred to the Chinese company merely because it owns or manages the brand. It should be transferred only when there is a genuine operational, contractual or legal reason.
12. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
- Whether an order has been completed
- Whether an account remains active
- Return or warranty periods
- Accounting requirements
- Tax requirements
- Fraud-prevention requirements
- Legal obligations
- Dispute-resolution requirements
- Applicable limitation periods
When personal information is no longer required, we may delete, anonymise or securely restrict access to it.
Some information may be retained longer where required by law or necessary for legal claims.
13. Security
We use reasonable administrative, organisational and technical measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, network or storage method can be guaranteed to be completely secure.
Customers should protect account passwords and should not send payment details, passwords or other highly sensitive information through unsecured communication channels.
14. Customer rights
Depending on applicable law and the circumstances, you may have the right to:
- Request information about how your data is processed
- Request access to personal information
- Request correction of inaccurate information
- Request completion of incomplete information
- Request deletion where legally permitted
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request transfer of information where technically feasible
- Object to certain direct-marketing activities
- Submit a complaint to a competent data-protection authority
These rights are not absolute. A request may be limited where information must be retained for legal, accounting, fraud-prevention, contractual or dispute-resolution purposes.
15. Exercising your rights
To submit a privacy request, contact:
BlueHorse Trading LLC
Email: info@bluehorse.ae
Telephone: 06-7043881
Please include:
- Your name
- Your registered telephone number or email
- The nature of your request
- Relevant order information, where applicable
We may request reasonable information to verify your identity before responding.
An authorised representative may submit a request where legally permitted, but evidence of authorisation may be required.
We will respond within the period required by applicable law.
16. Children’s privacy
The website and online store are not intended for children under the age of 18.
We do not knowingly collect personal information directly from children for the purpose of completing purchases without appropriate involvement from a parent or legal guardian.
When we learn that a child has provided personal information improperly, we will take reasonable steps to review and delete it where required.
17. Third-party websites
The website may link to websites or platforms operated by third parties.
We do not control the privacy or security practices of independent third-party websites. Customers should review the privacy policy of any external website before providing personal information.
The presence of a link does not necessarily mean we endorse every service, statement or practice of that third party.
18. Product reviews and public content
Information submitted in a publicly visible review may be accessible to other website users.
Customers should not include:
- Telephone numbers
- Home addresses
- Email addresses
- Payment details
- Identification documents
- Other sensitive information
We may remove or moderate reviews that expose private information or violate website rules.
19. Complaints
When you have concerns about how personal information is handled, contact us first so that we can investigate.
For UAE order-related privacy complaints, contact BlueHorse Trading LLC using the details below.
You may also have the right to submit a complaint to the competent data-protection or regulatory authority where permitted by applicable law.
20. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Business operations
- Ecommerce services
- Legal requirements
- Service providers
- Data-processing practices
- Website functionality
The updated version will be published on this page, and the “Last updated” date will be revised.
Material changes may also be communicated through the website or other appropriate methods where legally required.
21. Contact information
UAE orders and privacy requests
BlueHorse Trading LLC
Authorised DUDAO Distributor in the United Arab Emirates
Registered address: M-44, MUSSAFAH, ABU DHABI, UAE.
Telephone: 06-7043881
WhatsApp: +971 55 725 8140
Email: info@bluehorse.ae
Service hours: Monday–Friday: 9:00 AM to 5:00 PM
Weekends: Closed
Global brand enquiries
Guangdong Dudao Technology LLC
No. 101, Sanlian Road
Luwu Management Area, Changping Town
Dongguan City, Guangdong Province
China 523560
Email: info@dudao.global