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    Terms of service

    Last updated: 24/07/2026

    Welcome to DUDAO Global.

    These Terms and Conditions govern your access to and use of dudao.global, including browsing the website, submitting information,tion and purchasing products for delivery within the United Arab Emirates.

    By accessing the website or placing an order, you agree to these Terms and Conditions. Please read them carefully before completing a purchase.

    1. Business information and store operator

    DUDAO is an international consumer electronics accessories brand headquartered in Guangdong, China.

    The DUDAO online store currently available through dudao.global for customers in the United Arab Emirates is operated locally by:

    BlueHorse Trading LLC
    Authorised distributor of DUDAO products in the United Arab Emirates
    Registered address: M-44, MUSSAFAH, ABU DHABI, UAE.
    Customer-service telephone: 06-7043881
    WhatsApp: +971 55 725 8140
    Email: info@bluehorse.ae

    For UAE online purchases, references to “we,” “us,” “our,” “the store” or “the seller” mean BlueHorse Trading LLC.

    The DUDAO global brand company is:

    Guangdong Dudao Technology LLC.  
    No. 101, Sanlian Road, Luwu Management Area, Changping Town, Dongguan City, Guangdong Province, China (523560)

    BlueHorse Trading LLC is responsible for processing UAE orders, local fulfilment, delivery coordination, Cash on Delivery collection, returns, refunds, customer service and applicable local warranty support.

    2. Online selling territory

    Online shopping through this website is currently available only for delivery within the United Arab Emirates.

    The global nature of the website and DUDAO brand does not mean that international delivery is currently available through the online checkout.

    Orders with delivery addresses outside the UAE may be rejected or cancelled.

    3. Eligibility to place an order

    By placing an order, you confirm that:

    • You are legally capable of entering into a purchase agreement.
    • The information you provide is accurate and complete.
    • You are authorised to use the contact and delivery information submitted.
    • You are purchasing products for lawful purposes.
    • You agree to pay the complete order amount and any clearly disclosed delivery charges.

    Customers under the legal age required to enter into a contract should place orders only with the involvement of a parent or legal guardian.

    4. Product information

    We make reasonable efforts to display product descriptions, specifications, colours, images, compatibility information and prices accurately.

    However:

    • Colours may appear slightly different depending on the customer’s screen.
    • Product packaging may change without materially affecting the product.
    • Measurements may be approximate.
    • Minor production updates may occur between batches.
    • Compatibility may depend on the customer’s device, operating system or software version.

    Customers should review the product description and compatibility information before ordering.

    Nothing in this section limits any mandatory rights available to consumers under applicable UAE law.

    5. Product availability

    All products are subject to availability.

    Adding a product to the cart does not reserve the product. An order is accepted only after it has been reviewed and confirmed by BlueHorse Trading LLC.

    When an ordered product is unavailable, we may:

    • Contact the customer to offer an alternative;
    • Remove the unavailable item from the order;
    • Cancel the affected item or order; or
    • Issue a refund where payment has already been collected.

    We will not intentionally advertise products that we are unable to supply.

    6. Prices and currency

    Unless otherwise stated:

    • Product prices are displayed in UAE dirhams.
    • Prices may be updated from time to time.
    • The applicable price is the price shown when the order is submitted.
    • Delivery charges, when applicable, will be displayed before the order is confirmed.
    • UAE taxes will be handled according to applicable legal requirements.

    Because online orders are currently limited to the UAE, customers will not normally be charged international customs duties or import fees through this store.

    Obvious pricing or technical errors do not create an obligation to supply a product at the incorrect price. When an error affects an order, we will contact the customer before proceeding.

    7. Orders and order acceptance

    Submitting an order is an offer to purchase the selected products.

    After an order is submitted, the customer may receive an automatic acknowledgement. This acknowledgement does not necessarily mean the order has been accepted.

    BlueHorse Trading LLC may contact the customer by telephone, WhatsApp, SMS or email to:

    • Confirm the order;
    • Verify the delivery address;
    • Confirm product availability;
    • Confirm Cash on Delivery arrangements; or
    • Request additional information reasonably required to fulfil the order.

    The purchase agreement is formed when the order is accepted and confirmed for fulfilment.

    We may reject or cancel an order when:

    • A product is unavailable;
    • The price or product information contains an obvious error;
    • The delivery address is incomplete or outside the service area;
    • The customer cannot be contacted for confirmation;
    • We reasonably suspect fraud, misuse or unauthorised activity;
    • A previous Cash on Delivery order was repeatedly refused;
    • The order violates these Terms; or
    • Fulfilment is prevented by circumstances outside our reasonable control.

    8. Payment

    The payment methods currently available will be displayed during checkout.

    Cash on Delivery

    Cash on Delivery is currently available for eligible UAE orders.

    Customers must:

    • Provide an accurate UAE delivery address;
    • Provide a working UAE telephone number;
    • Respond to reasonable order-confirmation attempts;
    • Be available to receive the delivery; and
    • Pay the total confirmed amount to the authorised delivery representative.

    Any Cash on Delivery charge will be displayed before the order is completed.

    Additional payment methods may be introduced in the future. When available, payments may be processed through Shopify or an authorised third-party payment provider.

    We do not directly store complete bank-card information processed through authorised payment providers.

    9. Shipping and delivery

    UAE orders are processed and fulfilled locally by BlueHorse Trading LLC or its appointed delivery partners.

    Processing times, delivery estimates, delivery charges, service areas and any free-delivery threshold are explained in our Shipping and Delivery Policy.

    Delivery estimates are not guaranteed delivery times. Delays may occur because of:

    • Incorrect or incomplete addresses;
    • Difficulty contacting the customer;
    • Customer unavailability;
    • Public holidays;
    • Severe weather;
    • Courier disruption;
    • High order volumes; or
    • Other circumstances outside our reasonable control.

    Responsibility for the product passes in accordance with applicable law after successful delivery to the customer or an authorised recipient.

    10. Failed and refused deliveries

    Customers are responsible for providing correct contact and delivery details.

    When delivery cannot be completed because the customer:

    • Cannot be contacted;
    • Is unavailable;
    • Provides an incorrect address;
    • Refuses the confirmed order without a valid reason; or
    • Does not provide the confirmed Cash on Delivery amount,

    we may reschedule or cancel the order.

    Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring additional confirmation or a different payment method.

    11. Order cancellation

    Customers should contact UAE customer support as soon as possible when they wish to cancel an order.

    Cancellation may be possible before the order has been packed or handed to the delivery company.

    Once an order has been dispatched, cancellation may be treated as a return and may be subject to the Return and Refund Policy and any applicable delivery or return charges.

    We may cancel an order for the reasons described in these Terms.

    12. Returns, replacements and refunds

    Returns, replacements and refunds for UAE online purchases are handled locally by BlueHorse Trading LLC.

    Eligibility, time limits, product-condition requirements, return procedures, return charges and refund-processing periods are explained in our Return and Refund Policy.

    Customers must follow the stated return procedure and provide reasonable proof of purchase.

    Nothing in these Terms removes or limits any mandatory consumer rights available under applicable UAE law.

    13. Warranty and after-sales support

    Products may be covered by a limited warranty where specifically stated on the product page, packaging, invoice or Warranty Policy.

    Warranty coverage may vary depending on:

    • Product type;
    • Product model;
    • Purchase date;
    • The nature of the fault;
    • Proper use of the product; and
    • The warranty conditions communicated at purchase.

    Warranty coverage generally does not apply to damage caused by:

    • Misuse or improper installation;
    • Accidents or physical damage;
    • Water or liquid exposure where the product is not rated for it;
    • Unauthorised repairs or modifications;
    • Normal wear and tear;
    • Incorrect voltage or incompatible equipment; or
    • Failure to follow product instructions.

    All warranty claims may be subject to inspection.

    Full conditions are available in our Warranty and After-Sales Policy.

    14. Acceptable use of the website

    You may use the website only for lawful purposes.

    You must not:

    • Use the website for fraudulent or unlawful activity;
    • Submit false contact, payment or delivery information;
    • Attempt to interfere with the website’s security or operation;
    • Introduce malware, harmful code or automated attacks;
    • Copy or collect website data using unauthorised automated systems;
    • Attempt to access restricted systems or customer accounts;
    • Impersonate another person or organisation;
    • Infringe intellectual property or privacy rights; or
    • Use the website in a manner that harms DUDAO, BlueHorse Trading LLC, other customers or third parties.

    We may restrict access when we reasonably believe that the website is being misused.

    15. Intellectual property

    Unless otherwise stated, the website and its content-including trademarks, logos, product images, graphics, text, videos, designs and software-are owned by or licensed to Guangdong Dudao Technology LLC, BlueHorse Trading LLC or their respective licensors.

    Accessing the website does not transfer ownership of any intellectual property.

    You may not reproduce, modify, distribute, sell, publish or commercially use website content without prior written permission from the relevant rights holder.

    DUDAO trademarks and branding remain the property of their lawful owner.

    16. Customer reviews and submitted content

    When customers submit reviews, comments, images or other content, they confirm that:

    • The content reflects their genuine experience;
    • They have the right to submit it;
    • It is not false, unlawful, abusive or defamatory;
    • It does not infringe another party’s rights; and
    • It does not contain malicious code or misleading promotional content.

    We may moderate or remove content that violates these requirements.

    Submitting content gives us permission to display, reproduce and use it in connection with the website and DUDAO marketing, subject to applicable privacy and intellectual-property laws.

    17. Third-party services and links

    The website may use or link to third-party services, including Shopify, payment providers, delivery companies, social-media services and analytics platforms.

    Third-party services may be governed by their own terms and privacy policies.

    We are not responsible for the independent content, availability or practices of third-party websites that are not controlled by us.

    The inclusion of a third-party link does not automatically mean that we endorse every statement, product or service offered by that third party.

    18. Privacy and personal information

    The collection and use of personal information are governed by our Privacy Policy.

    Customer information may be used where reasonably necessary to:

    • Process and confirm orders;
    • Arrange UAE delivery;
    • Collect payment;
    • Communicate with customers;
    • Process returns and refunds;
    • Provide warranty support;
    • Prevent fraud; and
    • Comply with legal obligations.

    Customers should review the Privacy Policy before submitting personal information.

    19. Disclaimer

    We aim to keep the website available, accurate and secure. However, the website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances outside our reasonable control.

    To the extent permitted by law, the website is provided without guarantees that it will always be uninterrupted or completely free from technical errors.

    This disclaimer does not affect mandatory rights relating to products purchased by consumers.

    20. Limitation of liability

    To the maximum extent permitted by applicable law, BlueHorse Trading LLC, Guangdong Dudao Technology LLC, and their respective directors, employees, representatives and service providers will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products.

    Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for fraud, deliberate misconduct or mandatory consumer obligations.

    For an accepted product claim, liability will generally be limited to the remedies available under the Return, Refund and Warranty policies and applicable UAE law.

    21. Indemnification

    To the extent permitted by law, you agree to compensate BlueHorse Trading LLC and the relevant DUDAO entities for losses, liabilities or reasonable costs resulting from:

    • Your unlawful use of the website;
    • Your violation of these Terms;
    • Your infringement of another party’s rights; or
    • False or unauthorised information submitted by you.

    This section does not apply where the loss was caused by our own unlawful conduct or negligence.

    22. Events outside our reasonable control

    We will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, transport disruption, government action, network outages, public emergencies, labour disruption or supply-chain interruption.

    We will take reasonable steps to minimise disruption and communicate material delays where practical.

    23. Severability

    When any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

    The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally permitted.

    24. No waiver

    A delay or failure to enforce any provision of these Terms does not mean that the provision or any related right has been waived.

    25. Changes to these Terms

    We may update these Terms when necessary to reflect changes to:

    • Our business operations;
    • Available payment or delivery methods;
    • Website functionality;
    • Applicable legal requirements; or
    • Our policies and services.

    The updated version will be published on this page with a revised “Last updated” date.

    Changes will not unfairly remove rights that have already arisen from a confirmed order.

    26. Governing law and jurisdiction

    For online orders sold and fulfilled by BlueHorse Trading LLC in the United Arab Emirates, these Terms are governed by the applicable laws of the United Arab Emirates.

    Any dispute that cannot be resolved through customer support will be handled by the competent courts or authorities of the United Arab Emirates, subject to any mandatory consumer-protection rights.

    27. Customer complaints

    Customers should first contact BlueHorse Trading LLC so that we have an opportunity to investigate and resolve the concern.

    Please provide:

    • The order number;
    • Customer name and contact details;
    • A description of the issue;
    • Relevant photographs or videos; and
    • The preferred resolution.

    We aim to acknowledge customer complaints within 5 - 7 business days.

    Customers may also exercise any right to contact the relevant UAE consumer-protection authority.

    28. Contact us

    For questions about UAE orders, payments, delivery, returns, refunds, warranty support or these Terms, contact:

    BlueHorse Trading LLC
    Authorised DUDAO Distributor in the United Arab Emirates
    Registered address: M-44, MUSSAFAH, ABU DHABI, UAE.
    Telephone: 06-7043881
    WhatsApp: +971 55 725 8140
    Email:  info@bluehorse.ae
    Customer service hours:  9:00 AM – 6:00 PM

    For global brand or manufacturing enquiries:

    Guangdong Dudao Technology LLC.  
    No. 101, Sanlian Road,
    Luwu Management Area, Changping Town,
    Dongguan City, Guangdong Province, China 523560
    Email: info@dudao.global
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