Shipping Policy

Order Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Time
We offer standard and expedited shipping options. Delivery times depend on your location and the shipping method selected at checkout:

• Standard Shipping: 5-10 business days

• Expedited Shipping: 2-5 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.

Shipping Costs
Shipping costs are calculated at checkout based on your shipping address and the shipping method you select. Any customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.

Shipping Restrictions
We currently ship to most countries worldwide. However, certain products may be restricted or prohibited in some regions. If your order contains restricted items, we will notify you and may cancel those items from your order.

Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at info@dudao.global , so we can assist you in filing a claim with the carrier and arrange a replacement or refund if applicable.