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    Shipping policy



    Last updated: 24/06/2026

    This Shipping and Delivery Policy applies to online orders placed through dudao.global for delivery within the United Arab Emirates.

    DUDAO is a global consumer electronics accessories brand headquartered in China. Online orders placed through this website for delivery within the UAE are processed, fulfilled and supported locally by BlueHorse Trading LLC, an authorised distributor of DUDAO products in the United Arab Emirates.


    1. Delivery area


    Online shopping through dudao.global is currently available only for delivery within the United Arab Emirates.

    We deliver to eligible addresses across:

    • Abu Dhabi
    • Dubai
    • Sharjah
    • Ajman
    • Umm Al Quwain
    • Ras Al Khaimah
    • Fujairah

    Delivery to certain remote, restricted, or difficult-to-access locations may require additional time or may not be available.

    Orders submitted with delivery addresses outside the UAE may be rejected or cancelled.

    Although DUDAO is a global brand, international delivery is not currently available through this online checkout.



    2. Order processing


    Orders are normally processed within 1–3 business days after order confirmation.


    Order processing may include:

    • Confirming product availability
    • Verifying the customer’s contact information
    • Confirming the UAE delivery address
    • Confirming Cash on Delivery orders
    • Preparing the order for dispatch
    • Handing the order to the appointed delivery partner


    Orders placed outside business hours, on weekends or on UAE public holidays will begin processing on the next available business day.


    Receiving an automatic order acknowledgement does not necessarily mean that the order has been dispatched.



    3. Order confirmation


    Customers must provide:

    • A complete UAE delivery address
    • A valid UAE telephone number
    • Building, apartment, office or villa details
    • Emirate and area
    • A nearby landmark where necessary


    BlueHorse Trading LLC or its appointed delivery partner may contact the customer by telephone, WhatsApp, SMS or email to verify the order and delivery information.

    Orders may be delayed or cancelled when:

    • The customer cannot be contacted
    • The address is incomplete
    • The delivery location is outside the service area
    • Product availability changes
    • The order cannot be reasonably verified



    4. Estimated delivery time


    After order processing and confirmation, the estimated UAE delivery time is:

    2-7 Business Days


    Delivery to remote areas may take longer.

    The full estimated delivery period includes both:

    1. Order-processing time; and
    2. Courier transit time.


    Delivery dates are estimates and are not guaranteed. Delays may occur because of:

    • Incomplete delivery information
    • Customer unavailability
    • Public holidays
    • Severe weather
    • Courier disruption
    • High order volumes
    • Remote-area delivery
    • Circumstances outside our reasonable control



    5. Delivery method


    Orders are delivered through BlueHorse Trading LLC’s appointed UAE delivery partners.


    The available delivery service may depend on:

    • Delivery location
    • Product type
    • Product availability
    • Courier availability
    • Order value



    6. Shipping charges


    Delivery charges are displayed during checkout before the customer confirms the order.


    For a fixed delivery fee

    A UAE delivery charge of AED 10 applies to eligible orders.


    For free delivery above a minimum order value

    Free UAE delivery is available for orders of AED 100 or more. Orders below this value are subject to a delivery charge of AED 10.


    When charges vary by location or order

    Delivery charges are calculated based on the delivery location, order value or product type and are displayed during checkout before the order is confirmed.


    There are no international customs duties or import charges for orders fulfilled and delivered locally within the UAE.


    The delivery charge shown on this policy, Shopify checkout, and Merchant Center must match. Google may flag or disapprove listings when shipping costs are inconsistent.



    7. Cash on Delivery


    Cash on Delivery is available for eligible UAE orders where displayed at checkout.


    Customers selecting Cash on Delivery must:

    • Provide accurate contact details
    • Confirm the order when contacted
    • Be available at the delivery address
    • Pay the complete confirmed order amount
    • Pay any delivery or COD charge disclosed during checkout


    Customers are encouraged to prepare the correct amount where the delivery representative cannot guarantee change.


    Repeated refusal of confirmed COD orders may result in additional confirmation requirements or restrictions on future COD orders.



    8. Order tracking


    Where tracking is available, customers may receive delivery information by:

    • Email
    • SMS
    • WhatsApp
    • Telephone
    • Courier tracking link


    Not every local delivery may include a public online tracking link.


    Customers who require an order update may contact the UAE customer-support team and provide their order number and registered telephone number.



    9. Changing the delivery address


    Customers should contact UAE customer support as soon as possible when requesting a delivery-address change.


    An address change may be accepted only before the order has been dispatched.


    After dispatch, address changes may:

    • Not be possible
    • Cause a delivery delay
    • Require courier approval
    • Result in an additional delivery charge where applicable



    10. Delivery attempts and failed delivery


    The delivery partner may contact the customer before or during delivery.


    Delivery may be unsuccessful when:

    • The customer is unavailable
    • The customer cannot be contacted
    • The address is incorrect or incomplete
    • Access to the location is restricted
    • The customer refuses the confirmed order
    • COD payment cannot be completed


    Where delivery fails, the order may be:

    • Rescheduled
    • Returned to the fulfilment location
    • Cancelled


    Additional delivery charges may apply to repeated delivery attempts, with the charge communicated to the customer.



    11. Delayed orders


    When an order has not arrived within the estimated delivery period, customers should contact BlueHorse Trading LLC with:

    • Order number
    • Customer name
    • Registered telephone number
    • Delivery address


    We will review the shipment status with the appointed delivery partner and provide the available information.

    A delayed shipment is not automatically considered lost.



    12. Lost shipments


    When a shipment is confirmed as lost while in transit, BlueHorse Trading LLC will investigate the matter with the delivery partner.


    Depending on product availability and the circumstances, we may arrange:

    • Reshipment
    • A replacement product
    • An alternative product with the customer’s approval
    • A refund where applicable


    Any refund will be processed according to the published Return and Refund Policy.



    13. Damaged shipments


    Customers should inspect the external packaging upon delivery, where reasonably possible.


    When an order arrives damaged, the customer should:

    1. Photograph the external packaging.
    2. Photograph the shipping label.
    3. Photograph the damaged product.
    4. Retain the packaging, accessories, and product.
    5. Contact UAE customer support as soon as possible.
    6. Provide the order number and relevant evidence.


    Customers should not discard the product or packaging before receiving instructions from the support team.


    After verification, BlueHorse Trading LLC may arrange collection, replacement, or another appropriate resolution under the Return and Refund Policy.



    14. Incorrect or missing items


    When a customer receives an incorrect product or an item is missing from the order, they should contact UAE customer support as soon as possible.


    The customer may be asked to provide:

    • Order number
    • Photographs of the package
    • Photographs of the received items
    • Shipping label
    • An unboxing video, where available


    After reviewing the information, BlueHorse Trading LLC will arrange the appropriate replacement, delivery, collection or refund.



    15. Product availability


    All orders are subject to product availability.

    When a product becomes unavailable after an order has been submitted, we may:

    • Contact the customer
    • Offer a suitable alternative
    • Remove the unavailable item
    • Cancel the affected item or order
    • Provide a refund where payment has already been collected


    We will not replace an ordered product with a different product without the customer’s approval.



    16. International and wholesale enquiries


    Online checkout through dudao.global currently supports UAE delivery only.

    For international distribution, wholesale or global brand enquiries, contact:


    DUDAO Global
    Email: info@dudao.global

    International enquiries are separate from UAE online customer orders.



    17. UAE shipping contact information


    For order confirmation, delivery status, damaged packages, missing items or other UAE shipping enquiries, contact:

    BlueHorse Trading LLC

    Authorised DUDAO Distributor in the United Arab Emirates
    Responsible for local UAE order fulfilment, delivery and customer support


    UAE address:     M-44, MUSSAFAH, ABU DHABI, UAE.
    Telephone: 06-7043881
    WhatsApp: +971 55 725 8140
    Email: info@bluehorse.ae


    Customer service hours:
    Monday to Friday: 9:00 AM – 6:00 PM
    Saturday and Sunday: Closed
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